Building business excellence through TQM |
Total Quality Management (TQM) is one of the most powerful methods of achieving business excellence, and is being employed by some of the world’s most successful enterprises.
But what is TQM?
Total - the responsibility for achieving Quality rests with everyone within a business no matter what their function
Quality - the prime task of any business is to understand the needs of the customer then deliver the product or service at the agreed time, place and price on every occasion.
Management - senior management provides the employee motivation to achieve quality for customers by communicating the business vision and values throughout the organisation.
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Developing the Quality Manual and Culture for your organisation
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We were responsible for successfully developing, introducing and managing a TQM programme for a global automotive manufacturer.
We have now adapted that programme for smaller organisations and can help any organisation that wishes to use the TQM methodology to help increase employee motivation and levels of business excellence.
That means your organisation will benefit from the same kind of powerful Quality Manual Culture the world’s leading corporations found their success on. Provide everyone from bottom to top with a copy of your Quality Manual Programme and you’ll have the basis for the employee motivation you’ll need for continuously improving performance throughout your organisation.
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Successful employee motivation through Quality Circles |
We’ve found that the way to get the absolute best from TQM programmes is to support them with Quality Circles, a way to really involve your employees in the process of continuous improvement. You gain huge improvements and cost savings, while your employees gain recognition for their contributions – a real win-win.
If you want to know more, or have already decided to introduce TQM or QC, then give us a call on 0118 941 0146. We’ll be happy to chat with you about our approach.
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